Automation is inevitable for businesses as it facilitates great economic and competitive advantages. That being said, automation alone cannot create a viable process for your business. Knowing where your business stands and where you intend to go are vital for your BPA initiative.
With that in mind, there are some challenges that are common when attempting to automate your business processes. Let’s consider these three challenges:
The most common challenge is the perception that automation brings job cuts. While there is some truth to that – especially for workers whose only job is to do repetitive tasks, which can be easily automated – BPA actually opens up doors for many other opportunities. It frees up employees’ time to focus on more rewarding and higher-value work. It allows businesses to focus on optimising resource utilisation, customer satisfaction and retention, generating more sales, improving products and service offerings, and many other activities that directly impact the bottom line.
Another challenge is that, for BPA to work, various systems and tools need to be integrated. For some businesses, this can intimidatingly be a big task (for example, managing data migration and cleansing). However, this can be rather easily resolved for businesses working with the right IT consultancy partner; one who will guide your company in carefully drafting an automation strategy and roadmap while taking into consideration your business priorities and concerns.
One other significant threat to automation initiatives is the need for continuous monitoring and adaptation of the automated processes. With that comes training and retraining of staff, let alone change management. Again, the right IT consultancy partner is invaluable for guiding your business in choosing the right processes to tackle first - those that will produce maximum ROI and clear long-term gain.
Looking for an IT consultancy partner to assist in your digital transformation? Lumi IT will help you develop road maps, sort your priorities, and maximise your BPA ROI. We have extensive experience in guiding companies on where automation is needed and how to provide staff the right tools for maximum productivity.